This User Agreement and Licence Terms (“Agreement”) is between you and Pamtree Ltd (“Pamtree”). By downloading or using any of Pamtree’s software applications or accessing its website, you agree to these terms. This Agreement applies to the Pamtree application, including any updates or supplements, unless separate terms accompany those items.


If you comply with this user agreement and licence terms, you have the rights below.

1. Definitions

For the purposes of this Agreement, the following terms shall have the meanings set forth below:

  • “Pamtree” refers to Pamtree Ltd, including its affiliates, directors, officers, employees, agents, and successors.
  • “User” means any individual or entity who registers for, accesses, or uses the Pamtree application or services.
  • “Content” refers to any data, text, images, videos, audio, or other materials uploaded, posted, or shared by a User within the Pamtree platform.
  • “Subscription Service” refers to the various service plans offered by Pamtree, including but not limited to the Standard Plan, Business Plan, and Professional Plan.
  • “Pamtree Account” means the account created by a User on the Pamtree platform to access and use the Subscription Service.
  • “Application” refers to any of Pamtree’s software applications, including updates or supplements, provided for use on various devices.
  • “Documentation” means any user guides, help and training materials, and other documentation provided by Pamtree in relation to the Application or Subscription Service.
  • “Internet-Based Services” refers to services provided by Pamtree that require internet connectivity for functionality, including but not limited to data transmission, cloud services, and online support.
  • “Technical Limitations” refers to the technological and operational limits set within the Application, including but not limited to data storage capacity, processing power, and specific functionalities.
  • “Billing Period” means the time period for which Users agree to prepay fees for the Subscription Service, as specified in their respective subscription agreements or order forms.
  • “Renewal Term” refers to the period following the initial subscription term during which the Subscription Service is renewed in accordance with the terms of this Agreement.
  • “GDPR” means the General Data Protection Regulation, a regulation in EU law on data protection and privacy in the European Union and the European Economic Area.
  • “Intellectual Property Rights” refers to any and all intellectual property rights, including but not limited to copyrights, trademarks, patents, trade secrets, and any other proprietary rights.
  • “Effective Date” means the date on which the User agrees to the terms of this Agreement by registering for, accessing, or using the Pamtree Application or services.

2. Installation and Use Rights

You may install and use the application on devices affiliated with your Pamtree account. The device limit is as displayed in the Store from which the application is downloaded.

3. Internet-Based Services

Your use of the application constitutes consent to transmit standard device information for Internet-based services. Misuse of these services, including attempts to harm or gain unauthorized access, is prohibited.

4. Scope of Licence

The Pamtree application is licensed, not sold. This Agreement grants you limited rights to use the application, subject to technical limitations and this Agreement’s terms. You may not reverse engineer, redistribute, or create derivative works from the application.

5. Documentation

Documentation provided is for personal, non-commercial use by users with a current subscription. Copyright remains with Pamtree. Commercial copying or usage is strictly prohibited.

6. Your Content

“Your Content” refers to any data, text, images, or other materials you upload or create within the platform. You retain ownership but grant Pamtree rights for operational use. You are responsible for ensuring you have the necessary rights to your content.

7. Code of Conduct and User Rules

Users must adhere to our Code of Conduct, which prohibits illegal activities, harm to others, spam, and infringement of others’ rights. Violation of these rules may result in account suspension or termination.

8. Charges and Payment Terms

You agree to pay charges for services as described in this Agreement. This includes adherence to our billing, renewal, and cancellation policies.

9. Tax Compliance

Pamtree, a UK-based business, uses Stripe for payment processing, which includes a global taxes feature to handle tax calculations. Prices include applicable taxes as determined by Stripe’s global taxes feature. Pamtree will bill from the UK. Users are responsible for any local sales taxes or charges as calculated and applied by Stripe during the payment process.

10. Subscription Management

Users must manage their subscriptions, including cancellations and downgrades, through the Account section on Pamtree. Cancellations or changes to subscriptions are not processed through email or chat.

11. Trial Period and Renewal

Trial periods, if offered, automatically convert to paid subscriptions unless cancelled before the trial ends. We will remind you before renewal and charge the current price for renewal terms.

12. Refund and Cancellation Policy

Pamtree does not offer a refund or cooling-off period. Users are encouraged to utilize our Standard Plan, which is available for free, to fully evaluate the service before committing to a paid subscription. For the Business Plan, we offer a 7-day free trial. Users must cancel the trial within these 7 days to avoid being charged. Cancellations must be done by the users themselves through the Account section on Pamtree. The Professional Plan requires full payment upfront and is non-refundable.

13. Intellectual Property Policy

Respect for intellectual property rights is fundamental. Users must ensure that content posted or shared does not infringe upon the intellectual property rights of others.

14. Content Moderation

Pamtree reserves the right to moderate content to ensure compliance with our Code of Conduct and applicable laws. This may include removing content that violates these standards.

15. Data Protection and Privacy

Pamtree is committed to protecting the privacy and security of its users’ data. View our privacy policy here.

16. Service Modifications and Updates

Pamtree may, from time to time, modify or update its services and features to improve user experience or comply with legal requirements.

17. Liability and Damages

Pamtree’s liability is limited as described in this Agreement. We are not liable for indirect damages or loss of profit except in cases of gross negligence or willful misconduct.

18. Minimum Age Requirement

You must be at least 18 years old to use Pamtree’s services.

19. Applicable Law

This Agreement is governed by the laws of England and Wales.

20. Amendments and Updates

Pamtree reserves the right to modify this Agreement. Continued use of the application or services after changes constitutes acceptance of the new terms.

21. Contact and Feedback

For questions or feedback regarding this Agreement, please contact us at [email protected].